- Services
- Needs Analysis
The completion of A Needs Analysis within your organization is crucial so as to determine what your actual training needs are. This will also ensure that any training intervention that is conducted is efficient and effective and focuses on the areas of greatest need.
- Sales Training
Selling is not just about following a process
- Virtual Training
- High Performance Coaching
Coaching is a facilitative process that has a lasting developmental impact on performance
- Masterclasses
- Customer Service Training
- Soft Skills Training
Soft skills are those attributes that play a significant role in molding an individual’s personality and are vital for anyone who wants to make a success of their career. In this increasingly competitive business world, soft skills are imperative, as individuals have to have a “competitive edge” that differentiates them from other individuals with corresponding qualifications. Examples of some of the programmes that we offer are: Communication skills Problem solving Time management Conflict management Business etiquette Feelings awareness & empathy Career planning Values clarification & stereotyping Listening skills Assertion Decision making Building trust Please take note that our programmes on offer are not limited to the above.
- Leadership & Management Development Programmes
Developing talent internally is the best way to get great leaders who understand the culture of your organization.
- Design & Development of e-Learning Modules
- Design & Development of Training Material
We are creative and innovative when designing and developing training material.
- Completion of WSP’s & ATR’s
The Skills Development Levy is a monthly levy equivalent to 1% of a company’s payroll
- Needs Analysis
- About Us
- Our Mission
We endeavour to design and deliver high-impact developmental programmes and to provide exceptional quality professional development and coaching services combined with evaluation strategies to ensure that our clients receive the most sustainable behavioural development. We strive to nurture talent, accelerate the development of leaders and increase the productivity and profitability of organizations.
- Our Philosophy
Our philosophy is to provide training that is relevant, specific and meaningful and that identifies the appropriate training needs of an organization. We link our training to performance and competency requirements with an emphasis on enhanced efficiency. We collaborate closely with our clients, ensuring that the right areas are targeted to deliver optimal results. We guarantee that our clients receive a maximum return on their training investment. Learning and development is not something that we view as a once off isolated event, but rather as a continuous process. From this perspective, we encourage our learners to take ownership for their learning and pursue the exceptional. In order to have an impact on our learners and influence their behaviour, we believe we need to inspire them.
- Our Vision
We will be recognized in the industry as the market leader of quality professional training and people development. We will change the way people perceive training and learning by providing outstanding and innovative services and solutions that are aligned to our clients’ needs. By inspiring our learners both professionally and personally, we will unleash their potential to help them become a skilled leader.
- Our Values
Savant’s greatest assets, our values define how we operate as a business and how we evaluate our decisions and actions. We embrace diversity and value the uniqueness of every individual we work with. Honesty: not just in words and deeds, but to ourselves as well. Creativity: we love generating fresh ideas and we value the diversity and exploration of different perspectives from multi-talented groups of people. Commitment: we are committed to our clients, learners and results. We commit to our values and principles–always operating with pride and a sense of purpose. Passion: we are passionate about people development; this shapes our existence and guarantees that we deliver results. Trust: we establish our personal profile and credibility by being true to our agreements that we make with our clients. Building a fantastic reputation will help us reach our goals.
- Our Approach
We map competencies against needs and tailor-make flexible and highly effective learning solutions that address the shortfall between the two. We promote internal growth and discovery through experiential learning catered to the needs of each learner’s preferred learning style. If learning is active and dynamic, knowledge retention is guaranteed. Our training is practical and flexible with a close link between theory and practice. We focus on developing people and not simply developing knowledge and skills.
- Methodologies
Chinese philosopher Confucius stated, “Tell me and I forget, show me and I may remember, involve me and I will understand.” A tested philosophy, we engage our learners at a more personal level to get them involved in activities, to critically reflect on these activities and draw some useful conclusions, ultimately putting the results to work. Our classroom experiences are not lecture based but rather practice based. Emphasis is on learning by doing rather than by listening.
- Awards
[list type="star"] Gauteng Business Process Outsourcing (BPO) In-house trainer of the Year 2009 South African National Winner for Business Process Outsourcing (BPO) In-house Trainer of the Year Presenter at the 2010 Top Ranking Performers in the Contact Center World Conference London 2010 Presenter at the 2010 Top Ranking Performers in the Contact Center World Conference Las Vegas 2010 Gold medal winner for Best Trainer for Top Ranking Performers in the Contact Center Industry Awards Europe, Middle East & Africa Region 2010 hosted by Contact Center World Silver medal winner and ranked 2nd in the world for Best Trainer 2010 hosted by Contact Center World Finalist for Best Trainer for Top Ranking Performers in the Contact Center Industry Awards Europe, Middle East & Africa Region 2011 hosted by Contact Center World [/list]
- Our Mission
- Testimonials
- Gallery
- FAQ
- Contact
What people have to say
Divinia’s Alchemy Program has fundamentally helped us with our succession planning, internal promotions, career planning and development of capable 2IC’s. The impact on our consistency and profit margins as well as general leadership behaviour has been significant. Divinia’s personal passion and flair has contributed greatly to all of this."
CEO O'Keeffe & Swartz Consultants
Our biggest challenge was that there was no leadership capacity in order to grow and diversify our business. Alchemy has assisted in retaining our top performers in the business, but has also raised the bar for our current Leadership Team. It has provided individuals with something to strive towards.”
Call Center Head O'Keeffe & Swartz Consultants
Divinia has that rare combination of confidence and an unassuming nature. She is always very open to constructive criticism.
It is very rare to find a young individual with the strong sense of responsibility and professionalism that Divinia brings to the workplace along with her skills. Her warm smile, easygoing manner, and positive attitude add to her value."
Quality Improvement Manager O'Keeffe & Swartz Consultants
Divinia is a take-charge person who is able to present creative ideas and communicate their benefits. She has successfully developed several training solutions which have not only benefited our employees but our company as a whole."
Head of Training & Recruitment O'Keeffe & Swartz Consultants
I found Divinia to be a very organized individual- everything was always well prepared from the set up of the class to the material that she was training with.
As a Coach she was always involved and made her classes very interactive.
She is very approachable both in and out of class, hence I always looked forward to her coaching sessions because I always walked away with new learnings.
Talking about having my potential unleashed, I am currently the top Sales Manager this month in the company. This can definitely be attributed to the fact that I took every tool that Divinia gave me and put it into use."
Sales Manager O'Keeffe & Swartz Consultants
I have been exposed to leadership learning lessons of Divinia through an Alchemy project and can unequivocally testify to her aptitude. She has an ability to recognize personal strengths and weaknesses and be very frank about these aspects for the benefit of her learners.
She is an individual that not only focuses on identifying learning opportunities but works towards unleashing leadership traits within her apprentices. She continuously keeps you engaged in her training lessons and promotes individuality. She has a great deal of patience, she is a good listener, is supportive and always leads towards achieving her training objectives. A good mentor.”
Quality Assurer O'Keeffe & Swartz Consultants
Divinia is a dedicated and focused professional with a very high work ethic and energetic approach. Her organizational skills are outstanding, her training and development knowledge excellent, and she in my experience always delivers on time. She constantly looks to self development and improvement. I recommend her as a highly talented training and development professional.”
Owner of The Professional Partnership Group
I believe Divinia to be consistent, knowledgeable and her dedication and professionalism is always accompanied with a smile.
Besides being an absolute joy to work with, her ability to present creative ideas and communicate the benefits thereof was extremely beneficial to my call centre and this became evident in the performance improvement at consultant level as team leaders were able to transfer what they had learnt from the development sessions with Divinia. She has successfully developed several other Sales Managers in the overall business and this contributed immensely to an increase in overall revenue of the business as productivity increased.
Wide spread reviews, commentary and feedback was that the training sessions provided by Divinia were fun, whilst maintaining a mindfulness to creating lasting change.
I highly recommend Divinia. She is a team player and would be of great contribution and assist making a success to the learning needs of any organization."
Senior Sales Manager- Liquid Call Center O'Keeffe & Swartz Consultants
Divinia’s unique skill is to specialize in all phases of training, from design and development, facilitation, sales coaching and also programme assessment and review. She is without a doubt a self managed individual with very high standards. The numerous training awards she has won over the years is testimony to this. When dealing with Divinia you are dealing with one of the best in the world.
Being a perfectionist, Divinia never settles for merely “good.” The standard of her work is exceptional and the blueprint of her leadership programs is “excellence." Most important is Divinia’s desire to see people grow, develop and succeed. The professional conduct of Divinia is also a fantastic personal attribute. Divinia’s intellectual ability as well as her maturity and emotional intelligence is high.
Being the owner of Savant, she continues her passion within the training industry. Divinia has a unique ability to get things done due to her incredibly high work ethic. I would recommend Savant as one of my top 3 training providers. Her achievements in the past are a good indicator of what she will do in the future."
Training Manager O'Keeffe & Swartz Consultants
I must congratulate Divinia on her preparation as well as her time management. She is definitely an asset.”
Call Center Agent iChoices
The course was great and I loved the fact that it wasn’t one of those courses where all you do is listen to the facilitator. The course was engaging and Divinia was on top of her game throughout.”
Order Desk Consultant Whirlpool
The course was interesting and fun. I am using the methods that were provided during the workshop, and they are working! "
I learnt a lot and I am implementing my learning. The training was excellent. Keep doing what you are doing as you are great at it.”
Customer Service Consultant Whirlpool
Divinia was very professional and well organized. I definitely benefited from the workshop and can apply the learning to my working and home environment. Thank you for an excellent workshop!”
Credit Controller Whirlpool
Divinia is an excellent facilitator. She encouraged everyone to participate and share their views without us having to worry about the confidentiality of the discussion which really helped us to deal with issues that tend to affect our performance in the workplace.”
Finance Practitioner Whirlpool